The STAY FANCY offers returns for store credit (no return shipping or handling fees) for all domestic purchases on all products except for “sale” items that are final sale. Your return must be initiated within 15 days of your delivery date. Your original shipping charges will be excluded from any store credit that is issued. Unfortunately, we are unable to offer refunds at this time. All returns will be processed as store credit.
To be eligible for a return, the customer must initiate it within 15 days of the delivery date. The item(s) must be in the exact same condition that it was received, unworn or unused, with tags, and in its original packaging. The customer must mail it back within 7 days of return authorization.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on where to send your package. The customer is responsible for all return shipping costs. Items sent back to us without first requesting a return will not be accepted. Please keep a tracking number when sending out your package as proof. The STAY FANCY is not responsible for lost return packages and it is the customer's responsibility to locate the package with the mail carrier if the package gets lost.
You can always contact us for any return questions at email@example.com
Damages and issues
Please inspect your order upon receiving and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Proper photo and video evidence must be provided.
NOTE: Natural oxidization of the jewelry, stripping of color due to metal-to-skin oil reactions or ph levels, and water damage are not considered defective and will not be eligible for a return.
For best care of your jewelry, read our our care instructions here.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The STAYFANCY does not offer direct exchanges. If you would like to exchange your item for a different size or item, we will issue you store credit once your return is received and processed. Once processed, store credit can then be used to place a new order for a different size or item.
If you wish to cancel your order, please email firstname.lastname@example.org immediately. We do not accept cancellations if we have already created your shipment label or if it has been over 12 hours after you placed your order.